Amazon more trusted than eBay

Two University of British Columbia professors contend that consumers tend to trust the reputations of sellers affiliated with Amazon.com/Amazon.ca more than they trust sellers at eBay. This has important implications for online commerce because, in several studies, one of the significant barriers that inhibit consumers from making purchases online are concerns about data privacy, protection of credit card information, a confidence that they will actually receive the goods purchased online; and that they have confidence that they will be able to return the goods in the event of an unsatisfactory purchase.

UBC officials say the paper is online though I couldn’t find it when I visited the site this morning. Here’s an excerpt from the press release:

[UBC] professors Paul Chwelos and Tirtha Dhar compared the reputation mechanisms for two popular online retail sites, Amazon and eBay. Both sites allow for publicly-visible feedback on commercial transactions, covering everything from product quality to timely delivery of the goods.

The researchers argue that sellers who inflate their reputations may be doing online marketplaces such as eBay more harm than good.

Making the better business case is Amazon, where the researchers found that more useful feedback on these transactions leads to higher sales and prices.

“Our analysis shows that online marketplaces are more likely to win over consumers when they provide more useful reputation management mechanisms,” says Chwelos. “People are willing to hand over their money when they're getting meaningful feedback.”

Their study, Differences in 'Truthiness' across Online Reputation Mechanisms, shows that consumers find that the reputation mechanism at Amazon elicits much more truthful and helpful feedback than eBay's.

The current system at eBay encourages buyers and sellers to dole out positive feedback since this will enhance their position to buy or sell the next time around. As well, they fear that negative comments could trigger a backlash that will impact their own standing.

“The design of the eBay feedback provides an environment for buyers and sellers to pat each other's back, with glowingly positive feedback,” says Chwelos.

There are no such incentives at Amazon to tippy toe around reputations since only buyers can post their comments. The one-way system invites shoppers to be as honest as they want without any fear of reprisal. As a result, the feedback at Amazon reflects more accurately the user's underlying experience with the transaction, whether good or bad.

Not surprisingly, adds Chwelos, shoppers pay more attention to reputation scores that they believe to be true and accurate, but will discount scores when they are suspect.

“Buyers aren't keen on sites where bloated and perhaps unwarranted reputations are the norm.” he says, “Buyers largely ignore positive feedback on eBay.”

However, eBay is retooling its website with a new mechanism called “Feedback 2.0” that invites buyers to provide four categories of feedback about sellers: item description, communication and delivery time, and postage and packaging charges.

AT&T's network no longer to be neutral

A top executive at America's biggest Internet service provider says the interests of Hollywood are more important than the interests of its customers:

AT&T to target pirated content

It joins Hollywood in trying to keep bootleg material off its network.

AT&T Inc. has joined Hollywood studios and recording companies in trying to keep pirated films, music and other content off its network — the first major carrier of Internet traffic to do so.

The San Antonio-based company started working last week with studios and record companies to develop anti-piracy technology that would target the most frequent offenders, said James W. Cicconi, an AT&T senior vice president.

The nation's largest telephone and Internet service provider also operates the biggest cross-country system for handling Internet traffic for its customers and those of other providers.

As AT&T has begun selling pay-television services, the company has realized that its interests are more closely aligned with Hollywood, Cicconi said in an interview Tuesday. The company's top leaders recently decided to help Hollywood protect the digital copyrights to that content… [Read the full story]

As smart guy David Weinberger says, “Putting a cop in the middle of the network and making available content not accessible by other networks means that if AT&T says it's offering Internet connectivity, it's lying.”

Who Really Runs the World?

If you’re looking for a little light reading this summer, perhaps this is what you’re looking for:

WHO’S WATCHING YOU?
The Chilling Truth About The State, Surveillance, and Personal Freedom

New York, NY–Like a scene out of the hit series 24, the government has used the threat of terrorism and the corresponding climate of fear to erode our freedoms; we no longer have the ability to live our lives away from the prying eyes of hidden cameras. Our government is truly tightening its grip on us by watching and recording nearly everything we do. They do this because they know they can and because knowledge is power. But exactly who are “they” and why do they want to know so much about us?

Who’s Watching You? (June 2007, ISBN: 978-1-932857-57-3, $13.95) includes chilling, accurate and up-to-date descriptions of the methods the government (and private company proxies) uses to watch us. Essential reading for everyone concerned about privacy and freedoms of speech and association, even–perhaps especially–if you don’t plan on doing anything wrong.

WHO REALLY RUNS THE WORLD?
The War Between Globalization and Democracy

New York, NY–The world is a mess. It’s constantly at war, things cost too much and the average person struggles to survive against powers it can barely see, let alone control. It appears so at odds with common sense, in fact, that it begs a fundamental question: Who really runs the world?

Who Really Runs The World? (June 2007, ISBN: 978-1-932857-58-0, $13.95) looks at the conspiracies in everyday life, both hidden and not-so-hidden. It examines actual people, businesses, social networks, corporate alliances and the dark forces of conspiracy and secret history that hold them together. Writing soberly and with authority, the authors address myriad conspiracy theories with open minds. The conclusions they reach may shock and scandalize some people–especially those who fervently believe in democracy–but will fascinate everyone.

About The Disinformation Company:

Based in New York, The Disinformation Company (www.disinfo.com) is active in book publishing, film/DVD distribution and other home entertainment. Recent book releases include Jim Marrs’ The Terror Conspiracy, Graham Hancock’s Supernatural, true crime sensation Circle of Six, Wal-Mart: The High Cost of Low Price, and Everything You Know Is Wrong. Disinformation books are distributed to the trade by Consortium Book Sales & Distribution (www.cbsd.com).

About the Books:

Who’s Watching You? 
By Mick Farren and John Gibb
Published in June 2007
The Disinformation Company Ltd. 
Paperback, SRP: $13.95, 232 pages

Who Really Runs The World?
By Thom Burnett and Alex Games
Published in June 2007
The Disinformation Company Ltd.
Paperback, SRP: $13.95, 256 pages

 

Another Commons committee grinds to a halt

Today, the House of Commons Standing Committee on Environment and Sustainablee Development was to hear testimony from Mark Jaccard, an environmental economist at Simon Fraser University, who has often found himself at the centre of some policy debates. When Environment Minister John Baird, for example, wanted to trash Liberal attempts to force his government to abide by the Kyoto Protocol, Baird turned to Jaccard (and four other economists) to support his contention that if Canada did abide by Kyoto, it would put the country in recession.

But turnabout is fair play, as they say, and when Baird unveiled his own green plan shortly after that, Jaccard was one of those who held his nose up at it. And so today, the opposition members of the Environment Committee were going to give Jaccard a chance to trash Baird’s plan. The government didn’t want this to happen and so Bob Mills, the Conservative who is chairman of the committee, tried to change the agenda — and keep Jaccard off of it. The committee called a vote on the agenda with Jaccard back on it. Since the Conservatives are the minority on the committee they lost the vote. Mills then resigned as chairman of the committee.

Or at least, that’s how the Liberals tell it.

The Conservatives say Mills was just trying to re-arrange the agenda to produce a better meeting and they had no intention of trying to shut Jaccard down. And Mills did indeed walk out of the meeting but, in their view, it was a matter of confidence not over the issue of what should be on the agenda but — and again, this is what the Conservatives — because the opposition was demanding Mills apologize for trying to change the agenda.

However it happened, the Environment Committee is without a chairman.

Now, according to the rules of the House of Commons, a government MP must be a chair of this committee. The government refused to nominate one of their MPs to be chair. And without a chairman, — again, according to the rules of procedure around here — the committee is unable to meet.

And that’s how, a few days before Parliament is to break for the summer, the work of the Environment Committee has ground to a halt.

 

Liberals congratulate Alberta

As the federal Liberal caucus lost its last representative in the 2006 election — that would Anne McLellan losing to Laurie Hawn up in Edmonton — it fell to the MP nearest that province to take note, today in the House of Commons, of the provincial Liberal victory yesterday in a by-election in Ralph Klein’s old riding. And that’s why it’s the Yukon’s Larry Bagnell who had this to say:

Hon. Larry Bagnell (Yukon, Lib.) (left) :
Mr. Speaker, the Alberta Progressive Conservatives lost a precious piece of political real estate last night. The seat held by former premier Ralph Klein went to Liberal Craig Cheffins in a byelection yesterday.

The loss of Calgary–Elbow should be considered both a symbolic and a political blow to the six-month-old Stelmach government. The PCs held this seat since they took it in 1971. Clearly, this would be of concern for Premier Ed Stelmach, who is the only Conservative premier in Canada who is still on speaking terms with the Prime Minister.

Perhaps even more telling is the fact that part of Calgary–Elbow is in the Prime Minister's own riding; a Prime Minister who helped cause the defeat by his broken promise on income trusts.

On behalf of Liberals all across the country, I would like to extend our congratulations to Mr. Cheffins and Alberta Liberal leader Kevin Taft.

Maybe the winds that brought us Liberal governments in PEI and New Brunswick are Alberta bound.

The Hill Times poll: Best-dressed, sexiest, and funniest MPs

The Hill Times, which bills itself as Canada’s politics and government newsweekly and is widely read here on the Hill when it comes out every Monday, today publishes its annual survey of MPs . The survey was conducted between May 22 and June 6. The paper says 97 political staffers, three Mps and two interns from all parties participated in the survey.  Here are some excerpts:

  • Sexiest Male: Peter MacKay (Conservative)
  • Sexiest Female: Ruby Dhalla (Liberal)
  • Best Dressed Male: Scott Brison (Liberal)
  • Worst Dressed Male: Myron Thompson (Conservative)
  • Best Dressed Female: Belinda Stronach (Liberal)
  • Worst Dressed Female: Sylvie Boucher (Conservative)
  • Best Sense of Humour: Peter Stoffer
  • Worst Sense of Humour: Stephen Harper (Conservative)
  • Best House Orator: Stephen Harper (Conservative)
  • Best Speeches Outside the House: Michael Ignatieff (Liberal)
  • Most Discreet: Paul Martin (Liberal)
  • Biggest Gossip: Belinda Stronach (Liberal)
  • Hardest Working: Ralph Goodale (Liberal)
  • Hippest: Rahim Jaffer (Conservative)
  • Best Hair, Male: Pablo Rodriguez (Liberal)
  • Best Hair, Female: Helena Guergis (Conservative)

 

 

Wow. Tony Blair lets the media have it.

UK Prime Minister Tony Blair gave a speech today that as Paul Wells said — Stephen Harper could only wish he could give.  I’m quoting extensively from it, but do click through on the link above to read the whole thing.:

“I need to say some preliminaries at the outset. This is not my response to the latest whacking from bits of the media. It is not a whinge about how unfair it all is. As I always say, it's an immense privilege to do this job and if the worst that happens is harsh media coverage, it's a small price to pay. And anyway, like it or not, I have won 3 elections and am still standing as I leave office. This speech is not a complaint. It is an argument.

My principal reflection is not about “blaming” anyone. It is that the relationship between politics, public life and the media is changing as a result of the changing context of communication in which we all operate; no-one is at fault – it is a fact; but it is my view that the effect of this change is seriously adverse to the way public life is conducted; and that we need, at the least, a proper and considered debate about how we manage the future, in which it is in all our interests that the public is properly and accurately informed. They are the priority and they are not well served by the current state of affairs.

The question is: is it qualitatively and quantitively different today? I think yes. So that's my starting point.

Why? Because the objective circumstances in which the world of communications operate today are radically altered.

The media world – like everything else – is becoming more fragmented, more diverse and transformed by technology. The main BBC and ITN bulletins used to have audiences of 8, even 10 million. Today the average is half that. At the same time, there are rolling 24 hour news programmes that cover events as they unfold. In 1982, there were 3 TV stations broadcasting in the UK. Today there are hundreds. In 1995 225 TV shows had audiences of over 15 million. Today it is almost none.

These changes are obvious. But less obvious is their effect. The news schedule is now 24 hours a day, 7 days a week. It moves in real time. Papers don't give you up to date news. That's already out there. They have to break stories, try to lead the schedules. Or they give a commentary. And it all happens with outstanding speed. When I fought the 1997 election – just ten years ago – we took an issue a day. In 2005, we had to have one for the morning, another for the afternoon and by the evening the agenda had already moved on.

You have to respond to stories also in real time. Frequently the problem is as much assembling the facts as giving them. Make a mistake and you quickly transfer from drama into crisis. In the 1960s the government would sometimes, on a serious issue, have a Cabinet lasting two days. It would be laughable to think you could do that now without the heavens falling in before lunch on the first day.

Things harden within minutes. I mean you can't let speculation stay out there for longer than an instant.

….

The reality is that as a result of the changing context in which 21st Century communications operates, the media are facing a hugely more intense form of competition than anything they have ever experienced before. They are not the masters of this change but its victims.

The result is a media that increasingly and to a dangerous degree is driven by “impact”. Impact is what matters. It is all that can distinguish, can rise above the clamour, can get noticed. Impact gives competitive edge. Of course the accuracy of a story counts. But it is secondary to impact.

It is this necessary devotion to impact that is unravelling standards, driving them down, making the diversity of the media not the strength it should be but an impulsion towards sensation above all else.

Broadsheets today face the same pressures as tabloids; broadcasters increasingly the same pressures as broadsheets. The audience needs to be arrested, held and their emotions engaged. Something that is interesting is less powerful than something that makes you angry or shocked.

The consequences of this are acute.

First, scandal or controversy beats ordinary reporting hands down. News is rarely news unless it generates heat as much as or more than light.

Second, attacking motive is far more potent than attacking judgement. It is not enough for someone to make an error. It has to be venal. Conspiratorial. Watergate was a great piece of journalism but there is a PhD thesis all on its own to examine the consequences for journalism of standing one conspiracy up.

What creates cynicism is not mistakes; it is allegations of misconduct. But misconduct is what has impact.

Third, the fear of missing out means today's media, more than ever before, hunts in a pack. In these modes it is like a feral beast, just tearing people and reputations to bits. But no-one dares miss out.

Fourth, rather than just report news, even if sensational or controversial, the new technique is commentary on the news being as, if not more important than the news itself. So – for example – there will often be as much interpretation of what a politician is saying as there is coverage of them actually saying it. In the interpretation, what matters is not what they mean; but what they could be taken to mean. This leads to the incredibly frustrating pastime of expending a large amount of energy rebutting claims about the significance of things said, that bears little or no relation to what was intended.

In turn, this leads to a fifth point: the confusion of news and commentary. Comment is a perfectly respectable part of journalism. But it is supposed to be separate. Opinion and fact should be clearly divisible. The truth is a large part of the media today not merely elides the two but does so now as a matter of course. In other words, this is not exceptional. It is routine.

The final consequence of all of this is that it is rare today to find balance in the media. Things, people, issues, stories, are all black and white. Life's usual grey is almost entirely absent. “Some good, some bad”; “some things going right, some going wrong”: these are concepts alien to today's reporting. It's a triumph or a disaster. A problem is “a crisis”. A setback is a policy “in tatters”. A criticism, “a savage attack”.

It is becoming worse? Again, I would say, yes. In my 10 years, I've noticed all these elements evolve with ever greater momentum.

But here is also the opportunity. At present, we are all being dragged down by the way media and public life interact. Trust in journalists is not much above that in politicians. There is a market in providing serious, balanced news. There is a desire for impartiality. The way that people get their news may be changing; but the thirst for the news being real news is not.

The media will fear any retreat from impact will mean diminishing sales. But the opposite is the case.

They need to re-assert their own selling point: the distinction between news and comment.

And there is inevitably change on its way.

The regulatory framework at some point will need revision. The PCC is for traditional newspaper publishing. OFCOM regulate broadcasting, except for the BBC, which has its own system of regulation. But under the new European regulations all television streamed over the internet may be covered by OFCOM. As the technology blurs the distinction between papers and television, it becomes increasingly irrational to have different systems of accountability based on technology that no longer can be differentiated in the old way.

How this is done is an open question and, of course, the distinction betw
een balance required of broadcasters but not of papers remains valid. But at some point the system is going to change and the importance of accuracy will not diminish, whilst the freedom to comment remains.

It is sometimes said that the media is accountable daily through the choice of readers and viewers. That is true up to a point. But the reality is that the viewers or readers have no objective yardstick to measure what they are being told. In every other walk of life in our society that exercises power, there are external forms of accountability, not least through the media itself. So it is true politicians are accountable through the ballot box every few years. But they are also profoundly accountable, daily, through the media, which is why a free press is so important.

I am not in a position to determine this one way or another. But a way needs to be found. I do believe this relationship between public life and media is now damaged in a manner that requires repair. The damage saps the country's confidence and self-belief; it undermines its assessment of itself, its institutions; and above all, it reduces our capacity to take the right decisions, in the right spirit for our future.

 

Poll: Liberals edging out Tories?

A new poll is out this afternoon that shows Liberal support across the country at least as good,  if not a little better, than Conservative support. And this poll was in the field before Bill Casey got turfed from the Conservative caucus. Here’s the Canadian Press story on the poll:

OTTAWA (CP) _ A new poll suggests the federal Conservatives have fallen three percentage points behind the Liberals in popular support, still within the survey's margin of error but a trend the Harper government
would no doubt like to reverse.

The poll by Decima Research, provided exclusively to The Canadian Press, placed Liberal support at 32 per cent, the Conservatives at 29 and the NDP at 18. The Bloc Quebecois and Green party were tied nationally at nine per cent.

The telephone survey of just more than 1,000 Canadians was conducted from last Thursday until Monday.

Because of small regional sample sizes, Decima averages results over three weeks of polling. The latest averages suggest the Liberals were six percentage points ahead of the Tories in Atlantic Canada _ 37-31 _ with the NDP at 20 per cent and the Greens at nine.

The poll also put the Liberals ahead in Ontario, 39-33, and had the Bloc rebounding in Quebec to 38 per cent, followed by the Liberals at 23 and the Conservatives at 16 per cent.

Decima CEO Bruce Anderson says the rolling averages suggest the Conservatives have lost ground in Quebec and Atlantic Canada, with Liberals getting most of the benefits.

The national numbers are considered accurate to within plus or minus 3.1 percentage points, 19 times in 20, while regional breakdowns have a wider margin of error of 6.2 percentage points.

Liberals and conservatives

Adam Chapnick, who now does a lot of thinking for the Department of National Defence, wrote a paper a few years ago that I just ran across today. The paper — “Peace, Order, and Good Government” — is a brief, revisionist review of Canadian foreign policy. It first appeared in International Journal, the publication of the Canadian Institute of International Affairs and was well received. In it, Chapnick lays out what I think is a very useful 'test', if you will, to determine who's a liberal — emphasis on the small-l — and who's a conservative — same lower-case emphasis:

Small-l liberals believe that individuals are rational beings and that their sense of reason will eventually prevail over their emotional inclinations. This rationality, liberals maintain, and humankind's ability to manage ill-conceived impulses, suggests that people are generally capable of looking after themselves. Liberals therefore promote and support individual freedom…

Small-c conservatives are less confident in humankind's potential. They believe that emotion and irrational impulses are powerful and potentially destructive forces in society. Consequently they feel comfortable granting states significant powers of intervention into the lives of their citizens. To conservatives, society must be understood as a collective whole, as opposed to the liberal “aggregation of individuals”.

Fahrenheit 451 is about TV idiots not censorship, says author

Fahrenheit 451 is, of course, the temperature at which paper burns.

But the book of the same name — I read it, I think, in Grade 12 or something — is an anti-utopian tale that warns against state control of thought and the dangers of state censorship. And when I saw the movie version, I was sure of that point.

That book is one of the core books of my life. I take Northrop Frye's message that the point of the artist in modern society is to imagine the future and help us move toward it. Ray Bradbury, it seemed to me, imagined a future we ought to want to avoid. And I was moved by Bradbury's vision, in part, to do what I've been doing since I was 16 — to be a journalist that is not afraid to “speak truth to power“, to “comfort the afflicted and afflict the comfortable”, and mostly to press for as much public transparency as possible when it comes to the machinery of the state.

Well, now comes along the guy who wrote the bloody book (left) and says it has nothing to do with all that! (Click on “Bradbury on Censorship/Television). And, not only that, he says what I'm doing for a living nowadays is “moronic”!

“Fahrenheit's not about censorship. It's about the moronic influence of popular culture through local TV news, the proliferation of giant screens, and the bombardment of factoids.”

Sheesh …. 🙂