Michael Ignatieff on June 2, 2009: “I don't want an election. Canadians don't want an electio. But here's where I am . . . I'm trying to make Parliament work with a government that every day is displaying more flagrant examples of incompetence.”
No surprise, then, that, on June 3, the following message has been circulating through federal government offices all day:
URGENT WE NEED 5 CALL CENTRE SUPERVISORS FOR ELECTIONS CANADA TO START TOMORROW $20 PER HOUR –SHIFT WORK MUST BE BILINGUAL
TILL END JULY –IF YOU KNOW ANYONE WITH THE RIGHT EXPERIENCE CONTACT ME TODAY!!!!!!!!!
Intermediate Project Administrators Bilingual (5)
Reason
Due to a June 12th, 2009 contingency readiness date, it is vital for the Enquiries Centre core staff to review existing training modules and prepare for training exercises should there be a snap election. Dedication by the front line staff is required in order to manage up to 400 inbound phone calls per day, leading up to the issue of the writ. Due to the specialized nature of the material that requires assimilation by new employees, it is vital to hire supervisory staff that will support the tier 3 advisors well in advance, to ensure that the material is properly absorbed. These supervisors will also be providing lead-in support for the training component of the additional resources that will be joining the core staff at the Enquiries Centre to take the incoming calls. It is necessary to be pro-active in hiring these additional resources in order to be fully prepared and ensure proper administrative and operational support for all public callers that reach the Enquiries Centre.
The supervisors will be responsible for supporting the additional staff, as well as conducting administrative and operational duties in order to ensure optimum efficiency in the call center.
DUTIES:
Recent experience in a help desk or call center environment supervising call center advisors providing clients support via the telephone.
Experience in conducting research using automated systems and software.
Experience with call tracking applications and various databases for the purpose of accessing client profiles and information.
Experience in preparing and presenting staff briefings and information/training sessions.
Ability to deal with changing priorities
** Must also possess effective interpersonal skills, sound judgment and dependability.
REQUIRED COMPUTER SKILLS:
Comfortable with use of Microsoft Outlook E-mail clients, Excel spreadsheet software, Microsoft Word, and a good understanding of browser-based technology and Internet research.
Willingness to work overtime is required.