CIBC works on damage control in wake of fax foul-up

My colleague Sinclair Stewart and I teamed up for this story in today's Globe and Mail:
Top officials at Canadian Imperial Bank of Commerce huddled over the weekend in an effort to stem the fallout from an embarrassing glitch in which the confidential information of hundreds of customers was mistakenly faxed to a junkyard in Virginia.
Chief executive officer John Hunkin, along with chief privacy officer Ron Lalonde, retail banking head Jill Denham, and other members of CIBC's “business recovery team” met at the bank's Toronto headquarters Saturday morning to discuss ways of defusing the controversy and fine-tuning their communications strategy . . . [Read the full story]

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